Your Privacy Matters

What We Collect

We may collect the following information:

• Name and job title
• Contact information including email address
• Date of birth
• Demographic information such as postcode, visit history, preferences and interests
• Other information relevant to customer surveys and/or offers
• CCTV footage from within our restaurants
• App / website behaviour using HotJar

How We Use Your Information

We require this information to understand your needs and provide you with a better service, including:

• Internal record keeping, including processing table and event reservations
• Sending promotional emails about new products, events, special offers or other information
• Market research purposes
• Processing orders for collection and/or delivery
• Responding to correspondence and investigating complaints
• Detection and prevention of fraud and criminal activities
• Personalising your Club IR app experience

Legal Basis

The law allows us to collect and use your information for several reasons, including:

• With your consent
• To perform our contracts with you
• Legal compliance obligations
• Legitimate business interests

It's Easy to Opt-Out

With each marketing communication you receive, you will be given the opportunity to opt-out of receiving future communications. You can also opt-out at any time by contacting us. Please allow up to 3 days for all systems to be updated.

Sharing Your Information

We do not sell any of your personal data to third parties. However, we may share your data with:

• Companies within our restaurant group
• Service providers who help run our restaurants and websites
• Payment service providers
• Law enforcement and fraud prevention agencies when required
• Social media sites if you choose to link your accounts

Security

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online or store offline.

How We Use Cookies

Cookies help us provide you with a better website experience by enabling us to monitor which pages you find useful. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We use Hotjar to better understand how users interact with our Club IR app and to improve functionality and user experience. Hotjar uses cookies and similar technologies to collect and process this information on our behalf. The data is used in an aggregated and anonymised manner wherever possible and is not used to identify individual users. Hotjar allows us to analyse behaviour through tools such as heatmaps, session recordings, and feedback tools. This may include information such as:

• Pages visited and navigation paths
• Clicks, taps, and scrolling activity
• Device type, browser, and screen size
• Approximate location (country level)
• Technical information such as IP address (processed in a pseudonymised form)

Your Rights

You have the right to request:

• Access to the personal data we hold about you
• Correction of your personal data when incorrect or incomplete
• That we stop using your personal data for direct marketing
• That we stop any consent-based processing if you withdraw consent
• That we delete your data in some circumstances
• Transfer of your data to you or another service provider